Company Policy

LOCAL MOVING

Moving cost

The final cost of your move will be determined by multiplying the actual number of hours our moving crew had worked by the hourly rate indicated on your estimate, Adding the Travel time set on your estimate, the amount of packing materials used and the amount of valuation coverage. For example: it took us 4 hours to complete the job plus 1hour travel time to get to you and back. The hourly rate was $100 for 2-men crew. In accordance the price will be 5*100=$500(+supplies,additional services if any). 2

Labor time

Our foreman will start you clock once  our crew arrive at your location and will end it up when job is done after final walk-though. It is calculated in 15 minute increments at the rate indicated on your paperwork. Travel between the origin and the destination is considering labor time. We have 2.5 hours minimum including the travel time at Paradise moving & storage Inc. 3

Travel time

You will be billed for travel time. That is the driving time from our parking lot to your pick up location and  from your drop off location back to our parking lot. Those charges are flat and nonchangeable : means if our crew stacked in traffic additional time incurred will not be added to the bill. Those charges are calculated in 15 minute increments.30 minutes minimum of travel time is applied to all jobs in Metro Boston area. 4

Parking

Customer is responsible for obtaining moving permits if ones may be required. Two parking spaces (to accommodate 20-35 feet long moving truck) required. In case if there is no parking space available next to the pick up/drop off location and the moving truck needs to be parked in a non-permitted space or doubleparked it is customer’s responsibility to reimburse the cost of any parking tickets issued to Paradise moving & storage. In case we got a parking ticket, the amount of fine will be added to the bill. Permits are highly recomennded in Back Bay, Beacon Hill, North End,  Downtown Boston, Cambridge and Somerville. 5

Arrival time frame

We offer 1 hour arrival time frames for all jobs scheduled before 11am and 3-4 hour arrival time frames for all the jobs scheduled in the afternoon. We doing our best in showing up on time, however there are situations that are beyond our control. The most common reason for a delay on the afternoon time slot is incorrect or incomplete information provided by a customer scheduled for the morning time slot. In case our crew is lating you will be warned about that by a phone call or text message. We will be in touch with you till the time you will see us at your pick up location. 6

Wrapping & Packing Materials

We provide only free moving blankets for all moving jobs. However, we do not provide free packing tape and shrink wrap to secure our pads around the furniture.Learn about prices on our “Packing” page. All our trucks carry regular set up of packing supplies : 10 boxes of small, medium and large sizes, 5 wardrobe boxes and 1 bundle of paper to get you covered  in case you didn’t finish your packing on time. If you feel you will have more packing for us to do on the move day please let us know in advance. All boxes and supplies used on your move are subject to addition charge. 7

Waiting time

You will be billed for our waiting time in case our crew arrives at pick up address as agreed and you are not ready for us to start the job. 8

Final

It is customer’s responsibility to do a final “walk-through” of the premises to ensure we have taken everything on the pick up, and delivered everything on the drop off. 9

Insurance claims

Goods must be inspected by the owner or his representative upon the delivery. All claims must be submitted within 60 days from the delivery. 10

Payment

For local moves, you must pay in full at completion of the job.  Payment for local moves is due at the end of the job by cash, check, or any type of major credit cards. 3% processing fee will be applied for all credit card payments. Payments for loading labor of rental trucks or self-moving containers is by cash or credit card only, no personal checks. 11

Crew size

Paradise moving & storage reserves the right to choose number of movers for each job, depending on size of your job, current schedule, availability, weather conditions etc. Paradise Moving & Storage reserves the right to send extra men and/or truck during the day to complete a job if  it is running past 7 p.m. The customer will be charged accordingly. Please note, that additional movers will not significantly change your final bill, as the move itself goes more efficient with more number of movers.

INTERSTATE MOVING

Moving cost

We will calculate your interstate move cost depending on the mileage, weight, number and type of items you want to ship. Those charges are flat (include loading & unloading, travel, fuel surcharge, tolls, packing materials for furniture wrapping only, not for personal belongins boxing,basic insurance,gps tracking,moving certificates of insurance for the buildings). However, in case there is more staff to go on the date of pick up then was provided on booking stage, price is subject to change. This is why your confirmation email asks that you double check your inventory list and let us know if there are any changes by the day before your move. 2

Payment

We require cash, credit card, money order/cashier’s check (no personal checks) at the time of delivery for any balance due on long-distance moves. 3% processing fee will be applied for credit card payments. For all interstate moves we require 10% deposit on booking stage to secure crew and truck for your move, another 40% due at the pick up time and 50% balance due at the delivery after unloading. 3

Pick-up and drop off date

We will provide you with a specific date for the pick-up of your interstate move. For the drop-off we offer Paradise Standard Delivery and Paradise Express Delivery. 4

Waiting time

You will be billed for our waiting time in case our crew arrives at pick up address as agreed and you are not ready for us to start the job.

ADDITIONAL POLICIES

Refrigerator move

We only move empty freezers/refrigerators. Please empty the contents for safe moving.Paradise moving & storage won’t be responsible for the mechanical condition of the item, unless our crew did visible physical damage in the process of moving. 2

Grandfather clock move

Customer is responsible for removing the pendulum, chimes and weights. 3

Aquarium move

Paradise will move empty aquariums only. We will not disassemble, reassemble or install any aquarium. 4

Appliances

Paradise moving & storage is not responsible for damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers. 5

Drawers

Please empty all dresser drawers, file cabinets and desk drawers.

VALUATION

Option A – Default Valuation $0.60/lb/item

Default client’s declaration of value is $0.60/lb/item. This valuation is provided free of charge in any rate or estimate of services provided to client by Paradise moving & storage. The liability to the Paradise moving & storage is limited to $0.60/lb(pound)/item. Example: 50lb desk x $0.60/lb = $30 Paradise moving & storage liability.

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